how to use confluence as a knowledge base

You can also add additional templates, such as a policy or procedure page templates. Add headings and instructional text (choose Template > Instructional Text).Edit the How-to or Troubleshooting article templates.Go to Space Admin > Content Tools > Templates.The more guidance and structure you can put in your template, the faster it will be for your team to create great articles. To make it easy for your users to create knowledge base articles, such as your help desk or support team, we recommend customizing the how-to and troubleshooting article templates to make them relevant for your organization. You'll need Space Admin permissions to do this. When starting off your knowledge base space, it's a good idea to brainstorm a few topics to get started. Users will generally find articles by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy. These are used to add topics to your articles, and allows your knowledge base to become self-organizing over time. Page labels are essential in knowledge base spaces. The knowledge base space blueprint includes everything you need to get started, including article templates, and a pre-configured homepage with Livesearch and Content By Label macros. Choose Create > How-to or Troubleshooting and follow the prompts to create your first knowledge base article.Choose Space Tools > Permissions to set permissions for the space, including anonymous access.Choose Spaces > Create space > Knowledge base space.You'll need the Create Space global permission to do this. Everyone wants a way to be notified when articles they are interested in have been updated or important notices are added.Help Desk team leads wants the space to be self curating, and do not want to spend a lot of time manually organizing content.Help desk staff want to be able to create new articles quickly.Customers want fast access to a solution, and relevant search results.What do people want out of a knowledge base? Using an IT Support team as an example: Learn more about how a knowledge base helps your team work smarter Knowledge Bases are commonly used by IT Support teams, but can be useful for procedural and troubleshooting information in any organization or team. A knowledge base is a repository for how-to and troubleshooting information.

How to use confluence as a knowledge base